How do I contact 99kk when I have an issue — what support channels are available and when can I reach them?

The primary way to reach 99kk is via live chat — available 24 hours a day, 7 days a week. Once you're logged in, simply click the chat icon at the bottom of the screen to connect directly with a support agent. Average response time is around 90 seconds. To reach us by email, write to support@99kk.click — responses typically arrive within 2–4 hours, though late-night replies may take a little longer. For anything involving personal data or privacy concerns, email is recommended as it keeps a record. The support team is fully Bengali-speaking — no need to write in English.

Can two members of the same household open separate accounts using the same address or mobile number?

99kk's policy is one account per person. However, two members of the same household may hold separate accounts, provided certain conditions are met. First, each person must have their own unique phone number and bikash/Nagad account. Second, each registration must use a distinct name and individual details. Third, using separate devices is strongly recommended — two accounts accessed from the same device may be flagged as suspicious by the system. In such situations, notifying support in advance will prevent complications down the line. Please note that opening two accounts under different identities by the same individual is a violation of our rules and may result in both accounts being closed.

99kk | Privacy Policy and How We Protect Your Data

Table of Contents

1. What Information We Collect 2. How We Use Your Information 3. Data Sharing Policy 4. Cookies & Tracking 5. How We Protect Your Data 6. Your Rights 7. Data Retention Period 8. Child Protection Policy 9. Policy Changes

Terms & Conditions Responsible gambling FAQ

Important: This privacy policy 99kk (https://99kk.click) applies to the website and all associated services. By using the platform, you are deemed to have consented to this policy.

In today's digital world, personal data security matters more than ever. When making online payments in Bangladesh, it's only natural to wonder — is my phone number or bKash information really safe? 99kk We take this question seriously. That's why we've put together a clear, straightforward privacy policy — outlining exactly what data we collect, why we collect it, and how we keep it safe.

1 What information we collect

99kk Only the data necessary to provide our services is collected. There are three categories: information you provide directly at registration, data generated automatically while using the platform, and information required for payment processing.

Identifying information

Name, date of birth, phone number — provided by you at the time of registration.

Payment Information

bKash/Nagad/Rocket number. Used to verify transactions.

Device & browser information

IP address, browser type, operating system. Collected automatically.

Activity history

Betting activity, login times, page visits. Used to improve our services.

Support contact

What you share via live chat or email. Retained for issue resolution.

Approximate Location

Country/city estimated from IP address — used for security verification purposes.

Please Note: 99kk never collects your national ID number, bank password, or full card number — and will never ask for them in support chat either.

2 How Your Information Is Used

Every piece of data collected has a specific, defined purpose. 99kk No data is stored without purpose — the reason for each piece of information collected is explained below.

Account Management: For login, password recovery, KYC verification, and identity confirmation.
Payment processing: To confirm deposits, process withdrawals, and maintain transaction records.
Security monitoring: To detect fraudulent activity, prevent unauthorized logins, and ensure account security.
Service improvement: To analyze usage patterns and make the platform more intuitive and effective.
Customer Support: To resolve your issues quickly and keep track of your support history.
Legal obligations: To comply with applicable regulations and respond to lawful requests from government authorities.
Relevant notifications: To send you important information regarding your account, transactions, or promotions.

3 Data Sharing Policy — who receives your data

99kk's clearest commitment is this — your data is never sold or shared for advertising purposes. That said, limited information may be shared with certain third parties where necessary to deliver our services.

                Who may receive your data
                Payment Gateways (bKash, Nagad) — solely to confirm transactions
Game providers — only as required to run the games
Legal Authorities — upon receipt of a lawful order
Fraud Prevention Service — For Your Security

              

                Who will never receive your data
                Advertisers or marketing companies
Data brokers or information resellers
Other Betting or Gaming Sites
Social Media or Third-Party Apps

              

Strict Data Processing Agreements (DPA) are in place whenever data is shared with third parties. They receive only the specific information needed for their specific task — nothing more.

4 Cookies & tracking technologies

99kk This website uses cookies — small text files saved to your browser. They remember your session, keep you logged in, and help the platform function properly.

Cookie Type	Function	Retention period	Can It Be Closed?
Essential Cookies	Login sessions, security tokens	After Session Ends	No
Functional Cookies	Remembering language preferences and settings	30 days	Yes
Analytics Cookies	Page visits & usage statistics	90 days	Yes
Security cookies	Fraud Detection	7 Days	No

Optional cookies can be disabled in your browser settings. However, disabling essential cookies may affect the proper functioning of the site.
99kk does not use third-party advertising cookies — you are never tracked across other websites.
Analytics cookie data is anonymised — it cannot be used to identify any individual.

5 Technical Data Security Measures

99kkMultiple layers of security technology are used to protect your data. If one layer fails, the next one keeps you protected.

SSL/TLS Transport Encryption

Every piece of data traveling from your browser to our servers is wrapped in 256-bit AES encryption. Even if intercepted, it cannot be read — that's guaranteed at a technical level.

Database Encryption

Sensitive data stored on our servers — such as password hashes and payment numbers — is encrypted separately for added protection.

Access Control

Only authorized personnel can access specific data. Every access is logged and subject to regular audits.

Real-Time Anti-Fraud System

Unusual login or payment activity is automatically detected and flagged with an alert.

Regular security audits

Regular penetration testing and security audits are conducted by independent third-party cybersecurity specialists.

6 Your Data Rights

99kkYou have certain rights over your personal data held at 99kk — and you can exercise them whenever you choose.

Right to access

You can view what information we hold about you.

Right to Rectification

You can correct any inaccurate information.

Right to deletion

You can request deletion of your data when closing your account.

Right to Data Portability

You can request a copy of your personal data.

Right to Restrict Processing

You can opt out of specific uses of your data.

Right to Object

You can object to receiving marketing messages.

To exercise any of these rights, please contact support: support@99kk.click — responses are typically provided within 72 hours.

1 Data Retention Period

99kk Your data is never kept longer than necessary. Information is retained while your account is active, then permanently deleted after a set retention period.

Account Information: Retained for up to 3 years after account closure — due to legal obligations.
Transaction Records: Financial regulations require mandatory retention for 5 years.
Support Chat Logs: Deleted 1 year after the issue is resolved.
Analytics Data: Anonymized and retained for 90 days, then automatically deleted.
Cookie Data: Each cookie type has its own retention period (see details above).

8 Child Protection Policy

99kk Strictly 18+ policy enforced. We do not knowingly collect information from children or minors.

No one under the age of 18 may open an account — age verification is in place.
Any account found to belong to a minor is immediately closed and all associated data is permanently deleted.
If a parent believes their child has created an account, please contact support immediately.

9 Changes to the Privacy Policy

99kk This privacy policy may be updated from time to time. You will be notified of any significant changes.

For significant changes, you will be notified at least 7 days in advance.
The "Last Updated" date at the top of the page is always kept current.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Privacy concerns?

If you have any questions or concerns about your data privacy, reach out to our support team — available 24/7 to help you.

support@99kk.click

99kk Privacy Policy – How your information is collected and kept secure

SSL 256-Bit Encryption

Never Shared with Advertisers

OTP Two-Factor Authentication

Storage on secure servers

Request deletion of your data

Only necessary data is collected

Who may receive your data

Who will never receive your data